Frequently Asked Questions
Find answers to common questions about our service. Can't find what you're looking for? Contact our support team.
After you complete your purchase, our automated system instantly retrieves account credentials from our inventory and delivers them to you. You'll see the credentials on the success page and receive them via email within seconds.
Yes, all accounts are sourced from legitimate sellers and verified before being added to our inventory. We guarantee that all accounts come with full access, including the ability to change email and password.
We offer a replacement guarantee. If your account is banned within 24 hours of purchase for reasons beyond your control, we'll provide a free replacement. Contact our support team with your order ID.
Yes! All accounts come with full access. We recommend changing the email and password immediately after receiving your credentials to secure your account.
We accept all major credit cards, debit cards, and cryptocurrency payments. All transactions are processed securely through our encrypted payment gateway.
You can reach our 24/7 support team via email at support@imperium.gg or through our Discord server. Average response time is under 1 hour.
Due to the digital nature of our products, we do not offer refunds once account credentials have been delivered. However, we do offer replacements for accounts with legitimate issues within 24 hours.
Each product tier guarantees a minimum number of skins. For example, the '100+ Skins' package will have at least 100 skins, often more. Exact contents vary by account.